FAQ's

Q: Is there a minimum order?

There is no minimum order on our website. You can order a single garment to sample before buying in bulk.

Q: Do you offer bulk order discounts?

Yes. Discounts are applied automatically at checkout based on the total number of items in your basket, mixing any products and sizes: 12+ items 3% off, 24+ items 8% off, 72+ items 12% off, 144+ items 16% off, 288+ items 20% off. No discount code is needed. Prices and discounts are exclusive of VAT.

Q: Do you offer free delivery?

Free UK delivery is available on orders over £150 excluding VAT. See our Shipping Policy for current services, timescales and prices.

Q: Can I return my order?

All sales are final and we cannot offer exchanges or refunds, so please check sizes, colours and items carefully at checkout. Damaged items are eligible for store credit if reported within 5 business days with photo proof.

Q: How do I track my parcel?

We send tracking by email and text message so you know exactly when your parcel will arrive.

Ordering

Is there a minimum order?

There is no minimum order on our website.

Can I order samples?

Yes – as there is no minimum order, you can order single garments via the website to sample before buying in bulk.

Do you offer bulk order discounts?

Yes – discounts are applied automatically at checkout based on the total number of items in your basket (mix any products and sizes):

12+ items – 3% off
24+ items – 8% off
72+ items – 12% off
144+ items – 16% off
288+ items – 20% off

No discount code is needed. All prices and discounts are exclusive of VAT.

Can I resell your products?

Yes. All of the products we sell are manufactured by wholesale brands and are designed to be sold on. Feel free to customise or re-label the garments and sell them on as part of your brand.

Delivery

How long will my order take to arrive, and what does it cost?

Please see our Shipping Policy for current delivery services, timescales and prices.

Do you offer free delivery?

Please see our Shipping Policy for current free delivery thresholds.

Can I collect my order from you?

We are unable to offer collection. All orders are delivered by courier with tracking provided, and someone will need to sign for the shipment on delivery.

Do you deliver worldwide?

Yes – see our Shipping Policy for international delivery options.

Do you deliver to PO boxes?

Unfortunately, we are unable to deliver to PO boxes.

How do I track my parcel?

We will send you tracking via email and text message so you know exactly when your parcel will arrive.

What if I'm not going to be in?

The courier will attempt delivery 3 times before the order is returned to us. When you receive your tracking there will also be delivery options such as ‘deliver to a neighbour’ or ‘leave in a safe place’.

Returns

Can I return my order?

All sales are final. Please make sure you are purchasing the correct sizes, colours and items at checkout – we are unable to offer exchanges or refunds. See our Return Policy for full details.

My items arrived damaged. What should I do?

For products that arrive damaged, we offer store credit. Email info@wholesalehoodies.co.uk within 5 business days of the purchase date with an explanation and photo proof. Garments must be unworn, in their original packaging, and not decorated or printed on.

I have received the wrong items. What should I do?

We are sorry that this has happened. Please get in touch straight away at info@wholesalehoodies.co.uk and we will rectify this for you as quickly as possible.

Account

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Try resetting your password using the forgotten password link. If you still can't log in, contact our customer service team who will be happy to help.

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